Orders are shipped daily, provided that the requested products are in stock. If they are not in stock, we will notify you of the estimated delay.
Transit time: 3 to 5 days
Please note that the delivery dates are computed in working days from the day following the notification of payment and may be affected by local or national holidays.
Shipping in the UK is free of charge on orders over £15.
RETURNS AND EXCHANGES
Guaranteed size changes
If you got the wrong size, you can change it easily and quickly. Here is how: Make a change request through your account, you will receive an email confirming the change in size. Once you pay the shipping costs, we will send you your Cocoro. If the size you want is not available, you can try another model. If the new model costs less than the one you want to return, Cocoro will return the difference. If it costs more, we will ask you to pay for the difference in price.
You have 30 days from the purchase date to request a change.
We only accept return items that are unused, in perfect condition, in their original packaging and with all the labels. They should also be properly packed to prevent the product from spoiling during transport.
The delivery cost of changing a size of a non-defective item is borne by the customer. The cost of sending a defective item or a wrong shipment, is initially borne by the customer. However, once we have verified the status of the items, compliance with our instructions and payment, Cocorointim SL will refund the shipping cost.